Delivery Policy

This Delivery Policy sets out our commitment to take care of delivery of orders placed with us including through our website supervisor.com.au (Site). In this Delivery Policy we, us or our means Kivso International Trading Pty Ltd T/A Supervisor ABN 91 164 213 003.

1. Domain Registrations / Transfers:

• We solely offer .com.au and .net.au domain name registrations. Other websites should be used for other domain extensions.
• 1.1 Domain registrations will instantly occur and an email containing the tax invoice will be sent to you.
• 1.2 Domain transfers from other registrars to ours should be approved by the .au Registry, and if successful, will normally take 4 business days.

2. Domain Auctions (Drop-catching service):

• 2.1 If you are the winning bidder for the auction, the domain is instantly registered under your requested ABN.

3. Domain Portfolio Management:

• 3.1 After signing the contract, you will transfer your domain names to our panel that normally takes 4 business days.
• 3.2 At the end of your contract, your domains will be transferred to you that normally takes 4 to 7 business days.
• 3.3 If the contract is signed and the domain names are yet to be transferred to us, we will charge 10% cancellation fee.

4. Domain Brokerage Service:

• 4.1 If a deal is successfully brokered, the COR (Change of Registrant) of domain(s) will usually be completed within 14 business days.

5. Contacting us?

• 5.1 All delivery inquiries shall be sent to us via the contact form in Contact Us section.

6. Changes to our Delivery Policy

• 6.1 If we decide to change our Delivery Policy, we will post those changes on this page. We recommend you check our Site regularly to ensure you are aware of our current Delivery Policy.