Delivery Policy

This Delivery Policy sets out our commitment to take care of delivery of orders placed with us including through our website supervisor.com.au au and its addon domain names linked to supervisor.com.au (hereinafter the ‘Site’) that were placed for purchasing products or addons on our Site as well as its web and mobile applications (hereinafter ‘Services’). In this Delivery Policy we, us or our means Kivso International Trading Pty Ltd T/A Supervisor ABN 91 164 213 003. Although this Delivery Policy contain the general aspects of delivery of our Services, some Services may have different policies or requirements for a delivery associated with them. Please see if the below delivery terms are applicable to your products and services.

1. Domain Registrations / Transfers:

• 1.1 We mainly offer .com.au and .net.au domain name registrations. Other websites should be used for other domain extensions.
• 1.2 The domain registration work will be considered as delivered once the domain related to the ABN of the client is found in the .au Registry. A tax invoice will be sent to you as a proof of the event set out before.
• 1.3 Domain transfers services from other registrars to ours will be considered as delivered once approved by the .au Registry, and if successful, will normally take 4 business days.

2. Domain Auctions (Drop-catching service):

• 2.1 If you are the winning bidder for the auction, the domain auction service will be considered as delivered once the Registrant of the domain name is set to the entity name of your supplied ABN.

3. Domain Portfolio Management:

• 3.1 After signing the contract, you will transfer your domain names to our panel that normally takes 4 business days.
• 3.2 At the end of your contract, your domains will be transferred back to you that normally take 4 to 7 business days.
• 3.3 If the contract is signed and the domain names are yet to be transferred to us, we will charge a NON-REFUNDABLE 10% cancellation fee.
• 3.4 The domain portfolio management will be considered as delivered once each milestone of the project has been completed. Every project will have a different set of milestones, therefore, we suggest you check the particular terms and condition of the domain portfolio management service that you have contracted with us.

4. Domain Brokerage Service:

• 4.1 If a deal is successfully brokered, the Change of Registrant (COR) of domain(s) will usually be carried out within 14 business days.

Contact us

All delivery inquiries shall be sent to us via the contact form allocated in our Site. If you have any concerns or questions regarding the delivery of a Service provided by us, you can contact us in writing with the email hereunder. You can contact us by:

• Contact form: Click Here
• Telephone: 1800 184 272
• Post: PO Box 333, Heidelberg VIC 3084

Changes to our Delivery Policy:

We reserve the right to modify this Delivery Policy at any time. If we decide to change Delivery Policy, we will post those changes to this Delivery Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We recommend you check our Site regularly to ensure you are aware of our current Delivery Policy.